Return Policy

If a product you purchase fails to meet your needs, please review the information below and return it to us within 30 days of receipt, and we will be pleased to arrange an exchange or refund.

Return Procedure
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met.  Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.  Return processing may take up to 5 business days from the time your product is received.

Inspection Criteria
Products must be in the original manufacturers packaging, and shipped securely.
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
Product serial number, or any similar identification numbers, must match the serial number on the package or invoice.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Products so labeled with a security seal, must have the seal intact and not tampered with.

Advance Replacement
We ship the replacement product to you first before receiving your defective product.  You have 30 days to send us your defective product.  A valid credit card is required to insure that BecTechGlobal receives the returned product within 30 days from the date on which the replacement product is shipped.  Please see below for more details about the service.

RMA Return Procedures
Defective parts must be returned within 30 calendar days of ship date of the replacement part(s).  For defective parts which have not been returned within 30 calendar days after shipment of the replacement parts, bectechglobal.com reserves the right to charge for liquidated damages equivalent to the current full list price of the part(s).  If you require an extension to due date because of special circumstances, you must contact bectechglobal.com by telephone at (949) 656-8300 or email at rma@bectechglobal.com to request approval. 

Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation, BecTechGlobal shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, bectechglobal.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

Returns should be sent to:
BecTechGlobal.com
RMA# (your RMA number here)
6789 Quail Hill Parkway, Suite 225
Irvine, CA 92603
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